Service Level Agreement - 24/7 Services Support

When its 11:00pm on Christmas day and your plant has a problem, 24/7 support is essential to save you losing $$$$ per hour if you have to shutdown or get the plant back up quickly.

Synertec provides 24/7 support to clients who value the piece of mind of keeping their plants running and guarantees response times and provides only the most suitable qualified, trained and experienced personnel.

If you can identify the business risk of a breakdown to your plant then Synertec can tailor a Service Level Agreement to meet your needs. Agreements range from business hours support for specific equipment to full 24/7 support across a whole plant with multiple ‘on-call’ engineers. The choice is yours to meet your business needs.

Preventive Maintenance Service:
Catch the problems before they cause major plant downtime. With suitable preventative maintenance procedures that evolve as your site evolves, Synertec can help keep your plant running smoothly.

Change Request System:
Let Synertec help you control the changes to your system to ensure the smooth operation of your plant. 

Help Desk Facility: 
Need to call for help for your control system? Want to talk to someone who knows your system and plant?  Synertec can help.